Please check how the HHM1 saves the data and help us know which step is going wrong

After we finish the recording(must longer than 5 mins), the data will be synced in to the device built-in memory,

we can see this product as a USB flash drive, all the data will saved in the USB flash drive.

And then we need to put the data to the pc software to analyze it.

There are the steps to try to figure out the issue as below.

1. We suspect if the device could not be recognized by the computer, the device will not detected by the pc software and cause the issue.

So we recommend to make the steps to try it.

a.restart the computer

b.use another pc USB port

c.the device will detect the device as a USB flash drive, we can get into the USB flash drive and check if there is data in it. Normally the R- files are the data.

Please run the software as administrator. And open the File explorer to see if the disk(HHM1 built-in memory is shown) is discovered and shown. If the disk/drive does not show up in the File Explorer, please check if the indicator light on the HHM1 monitor is on, and check if you have any anti virus program that may interfere with the HHM1 monitor.

Please try a new measurement (must longer than 5 mins, during wearing, the indicator should be flashing with frequency of heart rate.), then take if off wait for one minute, it will regard the user has stopped wearing and ready to save it into the memory.

Then connect it to PC, access the HHM1 monitor via File Explorer to verify if that measurement exists the data file is named with R and measurement start time.

When the software prompts “data already exists”

1) Please check if that data was already loaded into another user profile (if you had created more than one user profile), you can check on other user profiles or click on the All users to verify this

2) Please Connect HHM1 to PC, Open the HHM1 disk in Windows File Explorer,

The raw data is named with “R” followed by date and time, so you can compare if HHM1 has any new measurement data which has yet to be loaded into the software. 

Please don't worry about this.

After the device is fully charged indicator light would normally be green, or continue to be in standby mode, intermittently flashing, although some may not turn green due to a glitch, the battery power is still full, almost 99%, so that the battery is considered full. Normal charging two or three hours is enough.

Please check the tips below:

1) Make sure you have recorded a measurement longer than 5 or 10 mins so the HHM1 has data inside it.

2) Please check if you have any third party anti virus or hard drive management software running which may interfere with HHM1 transferring data.

It has been proven by a few users, that software like Hard Disk Sentinel, Seagate software would cause the process of loading data to freeze or hang the process.

It is also shown as the HHM1 disk being unable to open in the file explorer due to these kinds of software.

Please also pay attention to the System AutoPlay and other services that could give priority to other software thus preventing the Livenpace from accessing HHM1 data. 

About Connecting HHM2 to cellphone:

APP “Livenpace” can be downloaded from Google Play or App Store. 

Notice: DO NOT pair it in the bluetooth settings of the cellphone. (If you did connect it in any cellphone’s bluetooth settings, go there and forget/unbound the HHM2, so it can be free and found by APP”Livenpace”) 

First, make sure your cellphone’s bluetooth is on, 

1)

Please make sure your HHM2 device has a charge, you can see the indicator light flashing slowly, which means it is standing by, so the device can be discovered by app Livenpace.

2) 

Please open app Livenpace. For running the app for the first time, it directs to a page “Add your device”, will show icon of the device found near the phone. Tap the device icon to proceed, the app will tell you to place fingers on the electrodes, you place fingers for a few secs on the electrodes to finish connecting (fingers should not be too dry). 

In other cases, it either goes to the page of “Choose your device” where you need to tap the icon of your device to enter or goes back to the last page where you left the app previously, the app will find the corresponding nearby device to create the bluetooth connection automatically.

When the device is connected with app Livenpace, you can tell from the Battery status on Dashboard page. 

The first ten seconds are specially designed to ensure stable readings.

If the readings in the first 10 seconds are too messy, the machine will restart remeasuring till it is getting stable readings to proceed with the measurement. This has nothing to do with the battery remaining. To get a stable handheld mode reading, you can moisturize fingers and relax when taking measurement.

When tapping the adding new device icon, and as instructed placing fingers on electrodes, hearing a beep sound from the HHM2, but the app does not react to proceed (not showing a spinning circle to connect) .

Please check if HHM2 is combined with any phone’s bluetooth, if so, please go to the phone’s bluetooth settings, forget device or turn off the bluetooth to cut off the connection with HHM2 to set it free. 

Please don't worry about this.

After the device is fully charged indicator light would normally be green, or continue to be in standby mode, intermittently flashing, although some may not turn green due to a glitch, the battery power is still full, almost 99%, so that the battery is considered full. Normal charging two or three hours is enough. You can connect it with the cell phone APP Livenpace to view the battery icon power to verify it is full.

The model HHM2, its built-in memory can only store one session of 15 minute ECG, one session of 15 minute is its max capacity, if it is used to store short recordings, it can store 10 sessions of ecg that is less than a minute. 

So after a 15 minutes of ECG measurement is complete, you need to load it to the app Livenpace. 

because when a session of measurement starts, the old 15 minutes of ECG will be wiped out from the built-in memory.

About Connecting HHM3 to cellphone:

APP “Livenpace” can be downloaded from Google Play or App Store. 

Notice: DO NOT pair it in the bluetooth settings of the cellphone. (If you did connect it in any cellphone’s bluetooth settings, go there and forget/unbound the HHM3, so it can be free and found by APP"Livenpace") 

First, make sure your cellphone’s bluetooth is on, 

1)

Please make sure your HHM3 device has a charge, you can see the indicator light flashing slowly, which means it is standing by, 

so the device can be discovered by app Livenpace 

2)

Please open app Livenpace

For running the app for the first time, it directs to a page “Add your device”, will show icon of the device found near the phone, 

Tap the device icon to proceed, the app will tell you to place fingers on the electrodes, you place fingers for a few secs on the electrodes to finish connecting(fingers should not be too dry). 

In other cases, it either goes to the page of “Choose your device” where you need to tap the icon of your device to enter 

Or goes back to the last page where you left the app previously, 

the app will find the corresponding nearby device to create the bluetooth connection automatically 

When the device is connected with app Livenpace, you can tell from the Battery status on Dashboard page. 

The first ten seconds are specially designed to ensure stable readings.

If the readings in the first 10 seconds are too messy, the machine will restart remeasuring till it is getting stable readings to proceed with the measurement.

This has nothing to do with the battery remaining. To get a stable handheld mode reading, you can moisturize fingers and relax when taking measurement.

When tapping the adding new device icon, and as instructed placing fingers on electrodes, hearing a beep sound from the HHM3, but the app does not react to proceed(not showing a spinning circle to connect) 

Please check if HHM3 is combined with any phone’s bluetooth, if so, please go to the phone’s bluetooth settings, forget device or turn off the bluetooth to cut off the connection with HHM3 to set it free. 

About Connecting HHM4 to cellphone

APP “Livenpace” can be downloaded from Google Play or App Store. 

Notice: DO NOT pair it in the bluetooth settings of the cellphone. 

First, make sure your cellphone’s bluetooth is on, 

1)

Please power on the Wellue device, for HHM4, please power on it by pressing the power button, 

And go to HHM4, Settings and tap “Bluetooth” 

so the device can be discovered by app Livenpace

2)

Please open app Livenpace.

For running the app for the first time, it directs to a page “Add your device”, will show icon of the device found near the phone, 

Tap the device icon to enter. 

In other cases, it either goes to the page of “Choose your device” where you need to tap the icon of your device to enter.

Or goes back to the last page where you left the app previously, the app will find the corresponding nearby device to create the bluetooth connection automatically.

About Connecting “HHM4” to PC software “Checkme Browser Pro” 

The software can be downloaded from the link below. 

https://getwellue.com/pages/pc-software

Connect the device “Checkme Browser Pro” to PC with the original cable. 

Find “To PC” on the device settings, tap it, so the device can be found by PC. 

Run the PC software “Checkme Browser Pro”. 

Then click “Download” (Tip: make sure your device stays on “To PC”, or it won’t be found on PC)

After downloading is complete, you are ready to view or export the reports.